Considering ManageEngine, just looking, or already a user? Why not contact set3 Solutions to see what you might really achieve working with the ManageEngine Partner in the UK.  

SupportCenter Plus

Computer Support Software

SupportCenter Plus is a web-based customer support software that lets organisations effectively manage customer tickets, their account and contact information, and service contracts, to provide a superior customer experience.

et-w

Multi-Channel Communication

et-

Email Response Management

et-

Customer Portal

et-i

Knowledge Base and Solutions

et-

Computer Telephony Integration

et-

Contracts and SLA Management

et-

Reports, Dashboards, and KPIs

et-

Account & Contact Management

et-0

API Integration

et-

Mobile Access

et-

Multi-Language Support

“Prior to SupportCenter Plus we were using dozens of spreadsheets, and SupportCenter Plus replaced all our tedious incident tracking processes.”

“As we grew, we understood that the Microsoft SharePoint web forms we used were insufficient, we needed better capabilities for reporting & integration with our other software systems and hence we chose SupportCenter Plus.”

“The fact that each case will have its own ID number means we can follow everything automatically and get statistics on all aspects of each case.”

 

Multi-Channel Support

Combine customer interactions from multiple sources for a unified view of your help desk.

Request Tracking & Automation

Customise and automate request workflows. Step up on request management.

Business Units

Create a comprehensive help desk for each division. Serve customers efficiently.

Contracts and SLA Management

Maintain and manage contracts in one place.

Time Tracking and Billing

Maintain time entries and ensure correct billing.

Reports, Dashboards, and KPIs

Shed light on all the right statsand step up on IT management.

Account and Contact Management

Manage individual contacts and establish business relationships.

Knowledge Base

Quickly organise knowledge and close requests.

Customer Portal

Lighten your help desk’s load by giving your customers control.

Mobile Access

Wherever you go, bring your help desk along.

Try SupportCenter Plus

For Free

  • Access a downloadable file for SupportCenter Plus
  • Get a link to the live online demo
  • Schedule a personalised one-to-one demo with one of our Product Experts

Standard

Email response, Account and Contact and SLA Management.

Professional

Standard Edition plus Customer Portal, Contracts, Product Catalogue, Survey and Zoho Reports/CRM integration for 3 Business Units.

Enterprise

Professional Edition plus API for up to 10 Business Units.

Unlimited

Professional Edition plus CTI and Zoho Assist for unlimited Business Units.

 

Related Products

Password Management & IT Self-Service ADSelfService Plus

Help Desk Software
ServiceDesk Plus

Active Directory Auditing
ADAudit Plus

 

On this website we use first or third-party tools that store small files (cookie) on your device. Cookies are normally used to allow the site to run properly (technical cookies), to generate navigation usage reports (statistics cookies) and to suitably advertise our services/products (profiling cookies). We can directly use technical cookies, but you have the right to choose whether or not to enable statistical and profiling cookies. Enabling these cookies, you help us to offer you a better experience.

For full details please review our Privacy policy