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ServiceDesk Plus

Help desk software

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ServiceDesk Plus is a web-based, IT help desk software with integrated asset and project management, built on an ITIL framework.

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Extensive Reporting

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Powerful Integrations

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Smart Automation

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Codeless Customisation

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Used By Over 120,000 Companies

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On-Premise & Cloud Versions

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29 Different Languages

One of the major advantages of ServiceDesk Plus is that it complies with ITIL life cycle. This has reduced the time and efforts of our team to adopt incident and change management. Another advantage compared to the other help desk software is the simple and user-friendly interface.

We never knew the importance of IT help desk software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us.

ServiceDesk is everything you want in an application! This help desk support software helps us in our daily operational activities. It will handle tickets; it has assets and helps your IT-department to get structure and discipline! We just love it!

Home

Comprehensive overview of your requests in ServiceDesk Plus with a tasks panel and system wide announcements that enable an administrator or a technician to take any necessary action.

Scheduler

The ServiceDesk Plus scheduler shows the number of open requests, problems, changes, tasks and reminders for a technician in a given month. The availability of a technician can be viewed from the technician availability chart, and, if necessary, the tasks, requests, problems and changes re-assigned to other technicians.

Dashboards

Graphical display of real-time information, consolidated and arranged in a single view, so that it can be easily monitored. Dashboards display various statistical data related to the number of Requests, Changes, Problems, Assets, Software, POs and Contracts based on various criteria. Customisable by adding new dashboards, widgets and organising widgets.

Request Management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.

Problem Management

Classify, analyse, and close problems. Analyse root causes and reduce repeat incidents to boost your IT help desk’s productivity.

Change Management

Classify, analyse, and close problems. Analyse root causes and reduce repeat incidents to boost your IT help desk’s productivity.

Project Management

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

Knowledge Base

Empower end users to solve repeat incidents with a knowledge base to deflect tickets from your IT help desk. Narrow your search using keywords and topics.

Asset Inventory Management

Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more.

CMDB

Track and manage all configuration items and map their relationships and dependencies. Visually analyse the impact of changes and outages for informed decision making.

Purchase Order Management

Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.

Contract Management

Manage contracts with different vendors seamlessly. Track IT hardware and software contracts to improve compliance, associate assets, and receive proactive notifications for contract expirations.

Reports

Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.

Try ServiceDesk Plus For Free

  • Access a single downloadable file for all 3 editions of ServiceDesk Plus on Windows or Linux machines

  • Get a link to the live online demo

  • Schedule a personalised one-to-one demo with one of our Product Experts
Standard

IT help desk software

Incident management – Self-service portal – Knowledge base – Multi-site support – SLA management – Help desk reports

Professional

help desk + asset management

Help desk management – IT asset discovery – Software asset management – Asset inventory reports – Purchase & contracts management

Enterprise

help desk + ITIL + asset + project

Incident management – Problem management – Change management – IT project management – Service catalog – Asset management – CMDB

Integrate ServiceDesk Plus

Active Directory Management & Reporting
Network Monitoring Management
Desktop Management
Password Management & IT Self Service
User Password Management
Advanced IT Analytics
 

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