Help desk software
ServiceDesk Plus is a web-based, IT help desk software with integrated asset and project management, built on an ITIL framework.
Extensive reporting capabilities
Powerful integration posibilities
On-premise and cloud versions with free trials
Available in 29 different languages
Used by more than 120,000 companies
“We never knew the importance of IT help desk software until we got one, and got the right one. We chose ManageEngine ServiceDesk Plus and it has never disappointed us.”
“One of the major advantages of ServiceDesk Plus is that it complies with ITIL life cycle. This has reduced the time and efforts of our team to adopt incident and change management. Another advantage compared to the other help desk software is the simple and user-friendly interface.”
“ServiceDesk is everything you want in an application! This help desk support software helps us in our daily operational activities. It will handle tickets; it has assets and helps your IT-department to get structure and discipline! We just love it! “
The ServiceDesk Plus scheduler shows the number of open requests, problems, changes, tasks and reminders for a technician in a given month. The availability of a technician can be viewed from the technician availability chart, and, if necessary, the tasks, requests, problems and changes re-assigned to other technicians.
Graphical display of real-time information, consolidated and arranged in a single view, so that it can be easily monitored. Dashboards display various statistical data related to number of Requests, Changes, Problems, Assets, Software, POs and Contracts based on various criteria. Customisable as per your requirement by adding new dashboards, widgets and organizing widgets.
Reduce outages, improve agent productivity, meet SLAs, and manage the complete life cycle of IT tickets. Automate ticket workflows to let your IT technicians focus on other important tasks.
Asset Inventory Management
Discover and maintain your IT asset inventory with efficient auto-discovery. You can discover IT assets from Windows, Linux, Mac, AIX, and Solaris, as well as printers, routers, switches, and more.
Purchase Order Management
Automate your supplier interactions and IT purchases with full traceability and visibility, maintain master records for various vendors, track purchases from ordering to receipt and invoicing, reduce delays, and cut unnecessary spending.
Manage contracts with different vendors seamlessly. Track IT hardware and software contracts to improve compliance, associate assets, and receive proactive notifications for contract expirations.
Generate more than 150 built-in, custom, query, and flash reports pertaining to various IT help desk modules including requests, problems, changes, assets, surveys, contracts, and purchases.
Try ServiceDesk Plus
- Access a single downloadable file for all 3 editions of ServiceDesk Plus on Windows or Linux machines
- Get a link to the live online demo
- Schedule a personalised one-to-one demo with one of our Product Experts
IT help desk software
Incident management – Self-service portal – Knowledge base – Multi-site support – SLA management – Help desk reports
help desk + asset management
Help desk management – IT asset discovery – Software asset management – Asset inventory reports – Purchase & contracts management
help desk + ITIL + asset + project
Incident management – Problem management – Change management – IT project management – Service catalog – Asset management – CMDB