Service Desk

Gain visibility and control over IT and customer support issues

ServiceDesk Plus

ITIL-Ready Help Desk

  • IT help desk software with integrated asset and project management built on an ITIL framework.
  • Service Catalogue, Problem & Change Management, CMDB.
  • Available as both on-premise & cloud.
  • Used by more than 120,000 companies & available in 29 different languages.

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ServiceDesk Plus MSP

Complete Help Desk for Managed Serviced Providers

  • ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs.
  • Service Catalogue, Problem & Change Management, CMDB.
  • Bill each client effectively and accurately.
  • Rebrand each account separately.

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SupportCenter Plus

Customer Support and Help Desk Management

  • Web-based customer support software.
  • Manage customer tickets, account, and contact information.
  • Track and manage customer emails as trouble tickets with a robust email management system.
  • Manage multiple service contracts and related support plans to service customers on time and bill accordingly.

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AssetExplorer

Asset Lifecycle Management

  • Discover and monitor all your IT assets (hardware and software) from one place.
  • Ensure software licence compliance & make informed decisions on planning and purchases.
  • Manage the complete IT asset lifecycle, know the total cost of ownership of an asset.
  • Maximise benefits from assets.

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Zoho Assist

Remote Support Software

  • On-demand remote support sessions both inside and outside LAN.
  • Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
  • Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol.
  • No prior installation required to start a remote session. Supports multiple monitors.

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Remote Access Plus

Remote Access Software

  • HIPAA compliant advanced Remote Control to troubleshoot any issue.
  • 12+ handy tools to accelerate the remote resolution of issues.
  • Voice, video and text chats to instantly communicate with end-users.
  • Power management options to optimise production costs & boost productivity.

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Analytics Plus

Advanced IT Analytics (On-Premises)

  • Import data from various data sources such as spreadsheets, files and feeds, applications , Web API, relational and non-relational databases.
  • Use the intuitive visual studio to drag and drop required data fields, and create reports easily.
  • Perform cross-data analytics and merge different data sets using common fields.
  • Securely share and embed reports and dashboards across websites, intranets, blogs and web apps.

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Zoho Analytics for ServiceDesk Plus

Advanced IT Analytics (Cloud)

  • Import from a variety of data sources including databases, web APIs, spreadsheets and more.
  • Build reports easily, using a drag and drop interface. No database queries required.
  • Use a variety of reporting components (pivot tables, KPI metrics and widgets) to visually analyse your data.
  • Perform data blending, and merge different data sets, using common fields then E-mail, export and print reports for offline access.

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