Service Desk

Gain visibility and control over IT and customer support issues

ServiceDesk Plus

ITIL-Ready Help Desk

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

  • Best practice ITSM workflows
  • Powerful integrations with IT management apps
  • Smart automation
  • Extensive reporting capabilities
  • Codeless customisations
  • deploy on cloud or on-premise
  • Used by more than 120,000 companies & available in 29 different languages

ITIL-based features designed for your IT help desk

  • Incident Management
  • Problem Management
  • Change Management
  • Service Catalogue
  • CMDB
  • IT Project Management
  • Reports
  • Integrations
  • Asset Management

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ServiceDesk Plus MSP

Complete Help Desk for Managed Serviced Providers

  • ITIL-ready, IT help desk software with integrated asset management built specifically for MSPs.
  • Service Catalogue, Problem & Change Management, CMDB.
  • Bill each client effectively and accurately.
  • Rebrand each account separately.

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SupportCenter Plus

Customer Support and Help Desk Management

  • Web-based customer support software.
  • Manage customer tickets, account, and contact information.
  • Track and manage customer emails as trouble tickets with a robust email management system.
  • Manage multiple service contracts and related support plans to service customers on time and bill accordingly.

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AssetExplorer

Asset Lifecycle Management

  • Discover and monitor all your IT assets (hardware and software) from one place.
  • Ensure software licence compliance & make informed decisions on planning and purchases.
  • Manage the complete IT asset lifecycle, know the total cost of ownership of an asset.
  • Maximise benefits from assets.

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Zoho Assist

Remote Support Software

  • On-demand remote support sessions both inside and outside LAN.
  • Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
  • Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol.
  • No prior installation required to start a remote session. Supports multiple monitors.

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Remote Access Plus

Remote Access Software

The web-based remote desktop management component of our toolkit, Remote Access Plus equips IT technicians with multi-platform support for Windows, macOS, and Linux endpoints.

Available as an on-premise or cloud solution.

Key features

  • Advanced remote control – Remote Access Plus comes packed with all the remote control features you need for hassle-free troubleshooting of Windows, Linux and Mac computers in your network.
  • Voice & Video Chat – Voice, video and text chats to remotely assist any technician or user in each troubleshooting step and enable a seamless remote assistance experience
  • Remote Shutdown – Get to know the live computers with zero active users and remotely turn them off, lock or out them to sleep, individually or en-masse.
  • System Manager – Resolve issues at lightning speed with remote access to Command Prompt, remote access to Registry, Windows File Manager, Event Log Viewer, and a lot more.
  • Wake on LAN – Get detailed agent status and boot-up remote computers that are down on-demand, individually or as a bulk process.
  • Powerful Reports – Maintain records on the tasks performed using Remote Access Plus and gain complete visibility over the remote sessions, chat history and registry value exports.

Remote Access Plus is built on Desktop Central technology. For even more Remote Desktop management features take a detailed look at Desktop Central.

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Analytics Plus

Advanced IT Analytics (On-Premises)

  • Import data from various data sources such as spreadsheets, files and feeds, applications , Web API, relational and non-relational databases.
  • Use the intuitive visual studio to drag and drop required data fields, and create reports easily.
  • Perform cross-data analytics and merge different data sets using common fields.
  • Securely share and embed reports and dashboards across websites, intranets, blogs and web apps.

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Zoho Analytics for ServiceDesk Plus

Advanced IT Analytics (Cloud)

  • Import from a variety of data sources including databases, web APIs, spreadsheets and more.
  • Build reports easily, using a drag and drop interface. No database queries required.
  • Use a variety of reporting components (pivot tables, KPI metrics and widgets) to visually analyse your data.
  • Perform data blending, and merge different data sets, using common fields then E-mail, export and print reports for offline access.

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