Cloud Based IT Management

Manage your IT from the cloud using our award-winning IT management solutions that are hosted on the Zoho platform that serves over 45 million users

ServiceDesk Plus

ITIL-Ready Help Desk

  • IT help desk software with integrated asset and project management built on an ITIL framework.
  • Service Catalogue, Problem & Change Management, CMDB.
  • Available as both on-premise & cloud.
  • Used by more than 120,000 companies & available in 29 different languages.

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    Mobile Device Manager Plus

    Mobile Device Management

    • SaaS-based, end-to-end mobile device management software.
    • Helps define profile strategies for corporate-owned and employee-owned devices (BYOD).
    • Performs seamless enterprise and public app distribution and management.
    • Focuses on security for mobile devices and corporate data.

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      Mobile Device Manager Plus MSP

      Cloud-Based Mobile Device Management Solution for MSPs

      • Multi-platform support: iOS, Android, Windows, macOS, tvOS and Chrome OS.
      • Remotely control devices without installing additional agents.
      • Securely access and distribute enterprise resources.
      • Efficient BYOD management through containerization, perform remote lock and data wipe.

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        O365 Manager Plus

        Office 365 Management, Auditing, Reporting, and Monitoring

        • Utilise out-of-the box reports for Office 365, Exchange Online, Azure Active Directory, OneDrive for Business, and Skype for Business.
        • Monitor Office 365 service health around the clock and receive instant email notifications upon service outages.
        • Effortlessly oversee your Office 365 setup with a wide range of Exchange Online and Azure Active Directory management features.
        • Delegate Office 365 administration tasks granularly to help desk staff and other non-IT users through role-based delegation.

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          Log360 Cloud

          Log management on a secure cloud platform

          Securely manage and store your logs onour cloud platformLog360 Cloud is a cloud-based log management solution for managing and storing logs from your IT infrastructure. This solution allows security teams to manage their logs from the cloud, helping them achieve their IT security and compliance objectives.

          Why should you consider Log360 Cloud?

          • Instant and simple: Log360 Cloud can help you get started with log management in minutes. All it takes to get started is a quick sign up, followed by configuring an agent that can discover and add devices in your network for auditing.
          • Store and search: Aggregate logs from your critical devices and securely store them on our cloud platform to save costs on IT storage spending. With its intuitive, robust search engine, Log360 Cloud facilitates speedy forensic and root cause analysis.
          • Audit and report: Log360 Cloud comes with a wide range of out-of-the-box reports that help you discover who did what, when, and from where. You can generate security audit reports in a jiffy to visualize and review security activities, and furnish the required details for IT compliance audits.

           

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            Patch Manager Plus

            Automated Patch Management on the Cloud

            • Cloud-based patch automation for Windows and 250+ third-party applications.
            • Automate patching process from detection to deployment.
            • Regularly scan for vulnerabilities and patches, pre-test patches for their stability.
            • Maintain continuous compliance with security standards.
            • Deny patches for specific groups or applications.

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              Remote Access Plus

              Remote Access Software

              • HIPAA compliant advanced Remote Control to troubleshoot any issue.
              • 12+ handy tools to accelerate remote resolution of issues.
              • Voice, video and text chats to instantly communicate with end-users.
              • Power management options to optimise production costs & boost productivity.

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                Identity Manager Plus

                Enterprise Single Sign-On (SSO)

                • Built-in SSO integrations for hundreds of popular SaaS applications, such as Office 365, G Suite, Salesforce, Dropbox, Slack, and Zoho.
                • Support for enabling SSO to any SAML-based application, including in-house applications.
                • Built-in reports to track application usage, monitor user accesses, and audit admin activities.
                • A centralized console to manage users and applications.

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                  AlarmsOne

                  All-in-one IT Alert Management

                  • Integrate all your IT management tools with AlarmsOne to consolidate your IT alerts in one place.
                  • Notify your team about IT incidents in real-time via SMS, phone, and email so they can respond to critical alerts on time, every time.
                  • Set up on-call schedules with weekly, monthly, or custom shift rotations to choose your on-call technicians.
                  • Escalate unacknowledged alerts to the right person at the right time to make sure no alert goes unnoticed.

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                    Site24x7

                    Website and Server Monitoring

                    • Monitor end-user experience of your web applications and websites from 50+ locations worldwide.
                    • Displays public status pages for your APIs about your service.
                    • Monitor applications and web service performance from locations close to your customers.
                    • Complementary to ManageEngine Applications Manager, which monitors end-user experience from within the data centre.

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                      Desktop Central

                      Unified Endpoint Management

                      ManageEngine’s holistic unified endpoint management (UEM) solution, Desktop Central, is now available in the cloud. With the Desktop Central cloud model, you can manage and secure all your network endpoints in a simplified process.

                      “ManageEngine’s Desktop Central bags CDM Infosec Award 2020 under the Next Gen Unified Endpoint Management (UEM) solution category”

                      Desktop Central Cloud is a complete UEM solution which can help your organization secure and control all your endpoints from the cloud. This Software as a Service (Saas) model ensures that your desktop and laptop computers, smartphones and tablets are controlled and secured efficiently from a single console.

                      Features of Desktop Central

                      • Patch Management
                      • Software Deployment
                      • Asset Management
                      • Remote Control
                      • Configurations Management
                      • Mobile Device Management
                      • USB Device Management
                      • Reporting and Analysis
                      • Power Management
                      • User administration
                      • Service Packs Deployment
                      • Modern Management

                      Supported OS
                      Desktops/Laptops/Servers: Windows macOS Linux
                      Smart Phones/Tablets: iOS Android Windows

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                        Site24x7 CloudSpend

                        Cloud cost management software to optimize your AWS cloud spend
                        Cloud cost management is the organizational planning that allows businesses to understand and manage the costs and needs associated with its cloud technology. Site24x7 CloudSpend helps you with AWS cost management for your entire organization, so you get the most value out of every dollar spent.

                        Observe, monitor, and optimise AWS cloud cost in a single place:

                        • Budgets: Create and manage multiple cost budgets
                        • Reporting: Schedule dashboard views for delivery
                        • Business units: Create and manage multiple business units
                        • Data retention schedules: Daily bill aggregates are available for 1 year; Monthly bill aggregates are available for 3 years
                        • User management: Add and manage multiple users
                        • Alerting: Receive email notifications on cost budgets
                        • Filter/group data: Slice and dice costs by multiple dimensions

                         

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                          Site24x7 StatusIQ

                          Build better customer experience and business transparency with a status page
                          When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience. StatusIQ provides customizable and reliable status pages for your digital business.

                          • Automatically keep customers informed of service status and any on-going incident management
                          • Your status page, your branding for improved customer recognition
                          • Help customers plan ahead with maintenance updates and announcements
                          • Drive down ticket volumes during outages
                          • Build trust with your customers with in-depth post-mortem features

                          Ideal solution to help you and your team.

                          • Marketing: Tweeting business-as-usual in the midst of a service disruption can be challenging and, if handled inappropriately, can be damaging to your brand.
                          • Support: When users aren’t able to access your service, they need to know whether the problem is related to their system or yours.
                          • Operations: With application workloads deployed across the globe, incident resolution is no longer an individual game, it’s a team sport.

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                            Zoho Analytics

                            Advanced IT Analytics

                            Discover hidden insights from your raw data
                            Transform huge amounts of raw data into actionable reports and dashboards. Track your key business metrics, see longtime trends, identify outliers, and unearth hidden insights.

                            • Get and blend data from multiple sources
                            • Visually analyse your business data
                            • Augmented analytics
                            • Collaborate securely online
                            • Embedded analytics for seemless integration
                            • Analytics on the move with mobile apps
                            • 500+ out-of-the-box integrations for your business apps

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                              Zoho Assist

                              Remote Support Software

                              • On-demand remote support sessions both inside and outside LAN.
                              • Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
                              • Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol.
                              • No prior installation required to start a remote session. Supports multiple monitors.

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