Cloud Based IT Management

Manage your IT from the cloud using our award-winning IT management solutions that are hosted on the Zoho platform that serves over 45 million users

ServiceDesk Plus

ITIL-Ready Help Desk

  • IT help desk software with integrated asset and project management built on an ITIL framework.
  • Service Catalogue, Problem & Change Management, CMDB.
  • Available as both on-premise & cloud.
  • Used by more than 120,000 companies & available in 29 different languages.

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O365 Manager Plus

Office 365 Management, Auditing, Reporting, and Monitoring

  • Utilise out-of-the box reports for Office 365, Exchange Online, Azure Active Directory, OneDrive for Business, and Skype for Business.
  • Monitor Office 365 service health around the clock and receive instant email notifications upon service outages.
  • Effortlessly oversee your Office 365 setup with a wide range of Exchange Online and Azure Active Directory management features.
  • Delegate Office 365 administration tasks granularly to help desk staff and other non-IT users through role-based delegation.

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Patch Manager Plus

Automated Patch Management on the Cloud

  • Cloud-based patch automation for Windows and 250+ third-party applications.
  • Automate patching process from detection to deployment.
  • Regularly scan for vulnerabilities and patches, pre-test patches for their stability.
  • Maintain continuous compliance with security standards.
  • Deny patches for specific groups or applications.

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Mobile Device Manager Plus

Mobile Device Management

  • SaaS-based, end-to-end mobile device management software.
  • Helps define profile strategies for corporate-owned and employee-owned devices (BYOD).
  • Performs seamless enterprise and public app distribution and management.
  • Focuses on security for mobile devices and corporate data.

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Site24x7

Website and Server Monitoring

  • Monitor end-user experience of your web applications and websites from 50+ locations worldwide.
  • Displays public status pages for your APIs about your service.
  • Monitor applications and web service performance from locations close to your customers.
  • Complementary to ManageEngine Applications Manager, which monitors end-user experience from within the data centre.

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Site24x7 APM Insight

Application Performance Monitoring

  • Saas based application performance monitoring delivered on demand.
  • Gives DevOps teams unmatched visibility into the behavior of Java, .NET, PHP and Ruby on Rails applications.
  • Helps developers better visualize end-to-end transactions with key performance metrics like Apdex score, average response time, application throughput, errors, exceptions and custom components.
  • Aids fine-tuning of application’s performance by contextual integration with RUM.

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AlarmsOne

All-in-one IT Alert Management

  • Integrate all your IT management tools with AlarmsOne to consolidate your IT alerts in one place.
  • Notify your team about IT incidents in real-time via SMS, phone, and email so they can respond to critical alerts on time, every time.
  • Set up on-call schedules with weekly, monthly, or custom shift rotations to choose your on-call technicians.
  • Escalate unacknowledged alerts to the right person at the right time to make sure no alert goes unnoticed.

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Cloud Security Plus

Public Cloud Log Management and Reporting

  • Web-based, Cloud security tool to track all activity happening in public cloud platforms: Amazon Web Services (AWS) and Microsoft Azure.
  • Logs AWS environment changes in IAM activity, user login activity, and events that occur in Amazon EC2, Network security groups, Elastic IP addresses, ELB, Auto Scaling, WAF, STS, RDS, AWS Config, VPC, and S3.
  • Provides insights on Microsoft Azure user activity and any changes made to network security groups, virtual networks, application gateways, traffic manager, DNS zones, virtual machines, databases, and storage accounts.

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Mobile Device Manager Plus MSP

Cloud-Based Mobile Device Management Solution for MSPs

  • Multi-platform support: iOS, Android, Windows, macOS, tvOS and Chrome OS.
  • Remotely control devices without installing additional agents.
  • Securely access and distribute enterprise resources.
  • Efficient BYOD management through containerization, perform remote lock and data wipe.

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Identity Manager Plus

Enterprise Single Sign-On (SSO)

  • Built-in SSO integrations for hundreds of popular SaaS applications, such as Office 365, G Suite, Salesforce, Dropbox, Slack, and Zoho.
  • Support for enabling SSO to any SAML-based application, including in-house applications.
  • Built-in reports to track application usage, monitor user accesses, and audit admin activities.
  • A centralized console to manage users and applications.

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Remote Access Plus

Remote Access Software

  • HIPAA compliant advanced Remote Control to troubleshoot any issue.
  • 12+ handy tools to accelerate remote resolution of issues.
  • Voice, video and text chats to instantly communicate with end-users.
  • Power management options to optimise production costs & boost productivity.

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Zoho Assist

Remote Support Software

  • On-demand remote support sessions both inside and outside LAN.
  • Transfer files, reboot and reconnect (both normal and safe mode) and UAC compatible.
  • Firewall-friendly, data transmission secured with SSL and 128-bit AES protocol.
  • No prior installation required to start a remote session. Supports multiple monitors.

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