ServiceDesk Plus – MSP 9209 (Released on: 29 May 2017)


  • SDPMSP-10373 : Ability to import users from Remote AE like importing assets.
  • SDPMSP-10433 : REST API support for Worklog Type and Worklog Additional fields.

Issues Fixed

  • SDPMSP-10258 : While adding a task through API, the description returns null.
  • SDPMSP-10325 : Unable to search email address in description through default search.
  • SDPMSP-10331 : In Tasks, “Requires on-site visit” value reset to ‘no’ on edit and save.
  • SDPMSP-10372 : While raising the requests, On Behalf-of pop-up lists users across accounts.
  • SDPMSP-10394 : The cursor does not blink in the description area after we click the reply button.
  • SDPMSP-10413 : While adding a WorkLog, starttime/endtime field shows different values without considering the personalization setting.
  • SDPMSP-10445 : Service catalog is visible even after we downgrade the license from Enterprise to Professional.
  • SDPMSP-10458 : Fixed a Performance Issue while accessing Technicians records.
  • SDPMSP-10467 : When a Technician sends an email to the incoming mail server address , the ticket is created under the default site of msp account instead of technicians site.
  • SDPMSP-10468 : Unable to save QuickBooks configuration in the recent builds.
  • SDPMSP-10469 : First Response SLA is violated even though the ticket is in On Hold (stop timer) status.


ManageEngine and DeskAlerts Direct Partner 


T: 01403 588 898

Build Release

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