As of the next hot fix for ServiceDesk Plus, the ability to scan Windows machines without an agent will be removed. All users will need to move from the agent-less method (WMI).

The agent is easily configured and offers many benefits, please click here to find out more.

Desktop Central currently offers many modes of scanning, including scanning without an agent, and is easily integrated with ServiceDesk Plus. Please see here for more information.

Service Desk

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