Sl.No Feature ID Description
1 14875 Option to create requests under Account Manager login(Global config entry)
2 14865 Insert link option provided in the Execute Script section of Field & Form Rules under Admin—>Request Template
3 14864 Option to assign Support Rep from the Request list view
4 14852 Configure security settings under Admin–>User and Related Settings–>Security Settings. 

Issues Fixed: 
Sl.No Issue ID Description
1 14874 Support Rep assignment using Round Robin method is supported for all the modes of request creation.(from 8105)
2 14867 Display of improper content while adding notes and resolution through API in Turkish language.
3 14868 If the user is a contact , account manager or support rep in 3 business units. Same user is displayed only as Support Rep in the new / edit request form irrespective of the roles.
4 14821 Sorting issue in the reporting charts(graph) of the generated Custom Reports.
5 14847 Request Status when changed from Resolved to Open within a minute, the Due by Date is set to 2065th year.
6 14771 While assigning a request from the request view, it shows the support rep name in the list, even though he’s not a support rep in the existing Business Unit, but a Contact.
7 14816 Sorting issue in the global support rep list.(Admin—>Global Settings—>Support Reps)
8 14842 Business Units not displayed properly when a user having two different roles in two Business Units is logged in.
9 14845 Request created from the Account view displays the & symbol in the email section instead of @.

Build Release

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