ManageEngine SupportCenter Plus – Build 8105 Released

30 January 2018
by Joshua Ball

Features/Enhancements:
Sl.No	Feature ID	Description
1	14875	Option to create requests under Account Manager login(Global config entry)
2	14865	Insert link option provided in the Execute Script section of Field & Form Rules under Admin—>Request Template
3	14864	Option to assign Support Rep from the Request list view
4	14852	Configure security settings under Admin–>User and Related Settings–>Security Settings.

Issues Fixed:
Sl.No	Issue ID	Description
1	14874	Support Rep assignment using Round Robin method is supported for all the modes of request creation.(from 8105)
2	14867	Display of improper content while adding notes and resolution through API in Turkish language.
3	14868	If the user is a contact , account manager or support rep in 3 business units. Same user is displayed only as Support Rep in the new / edit request form irrespective of the roles.
4	14821	Sorting issue in the reporting charts(graph) of the generated Custom Reports.
5	14847	Request Status when changed from Resolved to Open within a minute, the Due by Date is set to 2065th year.
6	14771	While assigning a request from the request view, it shows the support rep name in the list, even though he’s not a support rep in the existing Business Unit, but a Contact.
7	14816	Sorting issue in the global support rep list.(Admin—>Global Settings—>Support Reps)
8	14842	Business Units not displayed properly when a user having two different roles in two Business Units is logged in.
9	14845	Request created from the Account view displays the & symbol in the email section instead of @.

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