| Features/Enhancements: | ||
| Sl.No | Feature ID | Description |
| 1 | 14829 | Support for Turkish Language. |
| 2 | 14826 | Option provided to configure any SMS Gateway providers |
| 3 | 14808 | Option to download attachments directly from the conversation list in the Request View page. |
| 4 | 14807 | Inline search option provided for all the fields in the New request form |
| 5 | 14806 | Support Rep online/offline status will be shown in the list while assign the Support Reps |
| Issues Fixed: | ||
| Sl.No | Issue ID | Description |
| 1 | 14800 | Missing attachments in Scheduled Report mails. |
| 2 | 14814 | Incorrect characters displayed for Account Name in the add new request, if the account name consists of multi language characters |
| 3 | 14804 | Accounts are visible and active even after deleted from the application. |
| 4 | 14803 | Restore option does not work in the Customer Portal Settings. |
| 5 | 14801 | Unable to load ‘Filter Option’ section on Advance Matrix Reports. |
| 6 | 14789 | Unable to parse the additional field names which consists of space in the SCP to SDP integration |
| 7 | 14784 | Account name is not displaying properly in multi language when added through API. |
| 8 | 14775 | Time Zones not getting listed in the personalize section under preferences, when accessed from the Organize tab in the menu bar |
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