Sl.No Feature ID Description
1 14829 Support for Turkish Language.
2 14826 Option provided to configure any SMS Gateway providers
3 14808 Option to download attachments directly from the conversation list in the Request View page.
4 14807 Inline search option provided for all the fields in the New request form
5 14806 Support Rep online/offline status will be shown in the list while assign the Support Reps

Issues Fixed: 
Sl.No Issue ID Description
1 14800 Missing attachments in Scheduled Report mails.
2 14814 Incorrect characters displayed for Account Name in the add new request, if the account name consists of multi language characters 
3 14804 Accounts are visible and active even after deleted from the application.
4 14803 Restore option does not work in the Customer Portal Settings.
5 14801 Unable to load ‘Filter Option’ section on Advance Matrix Reports.
6 14789 Unable to parse the additional field names which consists of space in the SCP to SDP integration
7 14784 Account name is not displaying properly in multi language when added through API.
8 14775 Time Zones not getting listed in the personalize section under preferences, when accessed from the Organize tab in the menu bar


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