ManageEngine ServiceDesk Plus MSP – Build 9413 Released

Features

• SDPMSP-12672: HTML Edit feature in Message section of Reply Template.

Issues Fixed

• SDPMSP-11628: When editing a request and the request’s account is disassociated from the request’s template then the Request Page crashes.
• SDPMSP-11775: Request Resolution : Auto suggest does not show correct set of solution.
• SDPMSP-11902: Upgrade Failure from 9403 to 9405 due to mismatch of data in BillHistory table and resigned users table.
• SDPMSP-11929: During Bill Generation , additional cost items are shown twice.
• SDPMSP-12021: History tab is not loaded post upgraded from 8106.
• SDPMSP-12028: Worklog type duplicates when renaming inventory item in xero.
• SDPMSP-12055: Organization id becomes null when an user tried to regenerate the authtoken in ZOHO Books integration.
• SDPMSP-12067: Search Field options of Task combined view in Request page is not Account based.
• SDPMSP-12071: Requester history page throws error in certain cases.
• SDPMSP-12132: Unable to associate multiple Assets to a Request through API.
• SDPMSP-12182: No Custom Menus are listed under Actions in Request Details view and also under Request Custom Menu settings in Admin tab.
• SDPMSP-12255: SDP Logo is shown while using mobile browser.
• SDPMSP-12268: Autocomplete for password fields across the product is disabled.
• SDPMSP-12269: Information disclosure vulnerability present in home page.
• SDPMSP-12270: Information disclosure vulnerability in Contact Support section under Help.
• SDPMSP-12271: Cross site scripting vulnerabilities in Language section of the Personalization menu.
• SDPMSP-12369: Windows Agent Configuration -> Updated Server Port & Ip address is not reflected in agent installation.
• SDPMSP-12401: Contract view is not working, when multiple technicians are associated to the contract under “notify” and one of them is deleted.
• SDPMSP-12409: Unable to add Service additional field in certain cases.
• SDPMSP-12413: Domain list on login screen is sometimes divulged.
• SDPMSP-12419: Account Additional field of multi-line type aren’t aligned properly in Account Details tab of Request Details View.
• SDPMSP-12428: OU selection is not retained during AD Imported which is fixed.
• SDPMSP-12429: Change FAFR : user type does not contain option to exclude Change Manager, Change Owner and SDChangeManger.
• SDPMSP-12443: Few Custom Views disappeared on Pickup action under Unassigned view in certain cases.
• SDPMSP-12449: Field and Form Rules is not working on global edit.
• SDPMSP-12512: When a request is updated, Support group technician’s notification is not sent.
• SDPMSP-12516: Technician is not listed under select approver field in Service Template in case of non msp site.
• SDPMSP-12525: Login uri gets reset in certain cases.
• SDPMSP-12530: Able to configure MSP URL for other account URL is fixed.
• SDPMSP-12532: Zoho Reports name is changed to Zoho Analytics in SDP-MSP product.
• SDPMSP-12548: Task API – Update task wipes out existing information.
• SDPMSP-12592: AD Import in Requester fails when there are more than 300 OU’s.
• SDPMSP-12598: In custom Trigger, Sites are not shown account based.
• SDPMSP-12633: Custom triggers are getting applied to non selected accounts also.
• SDPMSP-12654: All account details are shown while creating a MSP Asset.
• SDPMSP-12662: Unable to add technicians when the associated accounts are more than 300.
• SDPMSP-12718: Mobile App – With the credentials of a user is one domain, logs in to user of another domain.