ManageEngine ServiceDesk Plus MSP – Build 9405 Released

What’s new in ServiceDesk Plus MSP 9405?

Features:

• PM Tasks for Service Request – Plan your preventive maintenance tasks well in advance for service requests as well. Find the feature in Admin >> Organisational Details >> Preventive Maintenance Tasks.
• Custom Trigger Enhancements
  • Execute custom trigger actions for requests that contain replies and for approved/rejected requests.
  • Groups defined under other sites are now listed under criteria.
  • Requester name, sites and technician will now be listed under criteria.
  • Create triggers without any criteria. This feature can be enabled using query.By default, this option is disabled.
• Organize Request Catalog – Easily sequence the templates under the request catalog to suit your requirements.Find the feature in Admin >> Service Catalog >> Reorder.
• Export Requests – Select and export requests right from the list view, in various formats.Find the feature under Requests >> Actions.
• Health Meter – Assess your application’s health metrics in just a glance from the community tab.Find the feature under Community >> Health Meter.
• SDPMSP-11687 : Feature to add rich text fomatting for Account advisory.

Issues Fixed:

• SDPMSP-10194 : Service catalog page crashed when reserved words are used in Account login URI.
• SDPMSP-11621 : System notification is not shown correctly for request in Android app if the language of the mobile is changed from english to any other language.
• SDPMSP-11731 : Unable to add the groups under asset module.
• SDPMSP-11833 : FOS – File replication does not work.
• SDPMSP-11857 : Performance issue in Request Id search.
• SDPMSP-11892 : Account’s are not listed in Account drop down in certain cases