ServiceDesk Plus – MSP 9210 (Released on: 21 June 2017)

Issues Fixed

  • SDPMSP-7191 : Start Time and End time are shown in different format(Worklog).
  • SDPMSP-9183 : HTML sanitation while request creation is not working properly.
  • SDPMSP-9547 : In Assets list view column chooser, Ip address option is missing.
  • SDPMSP-10130 : Purchase Additional fields are missing in column chooser.
  • SDPMSP-10208 : Email signature is out of shape when we exchange emails between SDP MSP and Outlook.
  • SDPMSP-10272 : Unable to select Server Product Type in certain areas.
  • SDPMSP-10276 : Unable to establish remote connection to an asset from request details page.
  • SDPMSP-10439 : Multiple rules are not getting copied In Field & Form Rules.
  • SDPMSP-10493 : Unable to update the End time using worklog api.
  • SDPMSP-10502 : Navigation (to other months) in the calendar – scheduler tab (Home page) is not working for Non-Admin technicians.
  • SDPMSP-10504 : While creating new worklog the owner name is not getting updated for the accounts which have contracts associated to it.
  • SDPMSP-10511 : When assets are imported via scanned xml and the xml doesnot contain sitename atrribute in accountinfo tag, then the asset is not added under default site of the mentioned account in the accountinfo tag
  • SDPMSP-10528 : Custom report does not get filtered based on account.
  • SDPMSP-10541 : Error while executing query report with string $Account.
  • SDPMSP-10525 : Unable to add / update Business impact details of an account using API.
  • SDPMSP-10527 : Additional fields details are not synced in Advanced Analytics integration in certain cases.


ManageEngine and DeskAlerts Direct Partner 



Build Release

You may be interested in these other recent articles

18 Feb

ManageEngine’s IAM and Cybersecurity On-Demand Events Hub

18 February 2022 | Joshua Ball

Watch webinars on demand and listen to podcasts at your convenience. ManageEngine has launched their IAM and Cybersecurity on-demand events hub, a one-stop shop for on-demand webinars and podcasts. At the on-demand events hub, you’ll find:   Carefully curated on-demand webinars from seven unique categories. Over 40 podcast episodes (and counting) on IAM and cybersecurity from three different podcast shows. ​ The webinars and podcasts are regularly updated, so watch this space to ensure you don’t miss out on the latest episodes!​​ Sign up today by clicking here. To find out more…

Read more
8 Sep

ManageEngine positioned in the Gartner® Magic Quadrant™ for ITSM Tools for the second consecutive year

8 September 2021 | Nigel Arnold

The 2021 Gartner® Magic Quadrant™ for IT Service Management Tools is out, and ManageEngine has been included in this year’s report. This is the second…

Read more
26 Jan

Cybersecurity Webinar Series – February 2021

26 January 2021 | Joshua Ball

IT Security Under Attack Join ManageEngine on a three day webinar series, where they will expose and explore the various tactics threat-actors use to intrude…

Read more