Issues Fixed in 9417
- SD-72858: Failure in sending system notifications for incoming requests and conversations in environments where Microsoft Office 365 and Microsoft Exchange mailboxes are configured. This is because even the valid emails sent within these domains are marked as bounced as they don’t have the ‘Return-Path’ header.
- SD-72318: Under Admin > Support Group > Edit Group, the ‘Notify to’ option doesn’t show up when the option ‘Send notification to group technician when a new request is added to this group’ is enabled.
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