ManageEngine ServiceDesk Plus – Build 9404 Released

New Features in 9404:

• GDPR
  • User privacy management : Handle personal data of users (both technicians and end users) in accordance with privacy regulations such as the GDPR. In the Request module, you can now mark out all fields that contain users’ personally identifiable information (PII), making it easy for admins to identify what PII is collected and stored in ServiceDesk Plus. In addition, when users exercise their right to be forgotten, admins can anonymise the deleted users’ names to random text and delete the associated PII from the application. Find this feature under Admin >> Privacy Settings. For more details, Click here.
• PM Tasks for Service Request – Plan your preventive maintenance tasks well in advance for service requests as well.

  Find the feature in Admin >> Organizational Details >> Preventive Maintenance Tasks.

• Custom Trigger Enhancements
  • Execute custom trigger actions for requests that contain replies and for approved/rejected requests.
  • Groups defined under other sites are now listed under criteria.
  • Requester name, sites and technician will now be listed under criteria.
  • Create triggers without any criteria.

  Find the feature under Admin >> Custom Trigger >> Execute Actions.

• Technician Homepage Enhancements – Customize technician’s home page by adding/organizing widgets, and changing the layout and background color.

  Find the feature under Home >> Customize.

• Export Requests – Select and export requests right from the list view, in various formats.

  Find the feature under Requests >> Actions.

• Organize Request Catalog – Easily sequence the templates under the request catalog to suit your requirements.

  Find the feature in Admin >> Service Catalog >> Reorder.

• Scribble Pad – Make simple, hurried notes in a jiffy using the all-new inbuilt scribble pad.

  Find the feature at the top right corner of the header pane.

• HTML Editor Enhancements – Edit email notification content as HTML and use $ to add variables to the content.

  Find the feature at Admin >> Notification Rules >> Customise template >> Edit HTML.

• Health Meter – Assess your application’s health metrics in just a glance from the community tab.

  Find the feature under Community >> Health Meter.

• Unified Notification Rules – Customize and configure notification rules across modules under a single roof.

  Find the feature under Admin >> Organisation Details >> Notification Rules.

• Admin Search Enhancement – Experience the enhanced admin search functionality with the categorically listed searched items.

  Find the feature in the Admin section.

• AMS Renewal – Be notified of the subscription expiry and apply for its renewal, right from the application.

  Find the feature under Technician Profile >> Get your new AMS.

Issues Fixed in 9404:

• SD-69036 : Custom triggers are not executed for duplicated requests.
• SD-64060 : Custom triggers are not executed on requests that are generated from preventive maintenance tasks.