New Features

  • SDF-65596 : Broadcasting a message to all Technicians.
  • SDF-68177 : Custom vendor configuration for sending SMS Notifications.
  • SDF-65302 : Easier value selection component introduced for all fields in Change request.
  • SDF-66082 : “All must approve” option, introduced for incident request under the Approval Configurations, can be used to mandate approval of all the approvers involved in a request. This option can be configured from any Incident template >> Work Flow Tab.
  • SDF-65208, SDF-30431 : Introduction of ‘Allow approval action for logged-in users only’ helps to make sure only the intended users take approval actions. This option can be found in Self-Service Portal settings under the “Approval Settings” section.
  • SDF-64182, SDF-21042 : Option to add attachments in the resolution of a request.
  • SDF-64167 : Now technician can view requester details and requests created by them during request creation.
  • SDF-63026 : WebRemote feature helps in taking remote session of Windows machines.
    • It is fast, and does not depend on any browser plugin.
    • Since it is HTML5 browser based, remote to Windows machine can be perfomed from any OS/device.
    • This feature uses Microsoft RDP and does not require agents to be installed in the remote machine.
    • The remote sessions can be recorded and played back later.
    • The sessions recorded are captured under asset’s history and request’s notes section.
    • Limitation : Remote sessions to Windows 10 machines is not possible now and would be resolved in one of the immediate service pack as we upgrade to Jre 1.8.
  • SDF-63185: Option to set the LocalAuthentication password as random or predefined, for users added through ActiveDirectory (AD), LDAP, Dynamic user addition and for users created via e-mail requests, from the UI itself. This can be found under Admin >> Users >> Active Directory/LDAP.

Behavior Change in 9323:

  • In Self Service Portal, Asset Selection is disabled only for Change Request.
  • Modify “ChangetoAsset” table to “ChangeToCi” in query reports to avoid errors.

Issues Fixed in 9323:

  • SD-68108 : Change: Unable to add attachments via global edit form, by a Change Manager/Change Owner of a given Change Request, which has crossed the Submission stage.
  • SD-68338 : Non-English characters appear as symbols in Status Comments in the Change module.
 

 

ManageEngine and DeskAlerts Direct Partner 

 

 

 
Build Release

You may be interested in these other recent articles

18 Dec

Last Week Best ManageEngine Updates – Part 31

18 December 2023 | Nazim Nadir


Right before Christmas, ManageEngine is giving out their quality of life updates. From ServiceDesk Plus to M365 Manager Plus, you will see plenty of updates…

Read more
6 Dec

Last Week’s Best ManageEngine Updates – Part 30

6 December 2023 | Nazim Nadir


ManageEngine is named a strong performer for 2023 in last week updates. There are also new updates to their suite of applications and they have…

Read more
27 Nov

Last Week’s Best ManageEngine Updates – Part 29

27 November 2023 | Nazim Nadir


Exciting news of ManageEngine Linkedin Live webinar has been announced alongside some application updates and the release of a new E-Book. Whether you’re new to…

Read more