Issues Fixed

Requests :

  • SD-66023 : Unable to search/view a shared Request using the global search option.
  • SD-70453 : Priority of a request is not updated as per the values set in the priority matrix if the request is created via mail.
  • SD-68698 : Priority-based business rule does not work if the request is created by a requester who cannot set the priority. The issue occurs if the priority is set by the priority matrix.
  • SD-71590 : Technician with scope for the template is unable to create a request via API.
  • SD -71804 : Request search in technician details page displays requests of other users with a similar first name. The issue occurs if the display name contains a comma.
  • SD-71940 : When requester/technician field of a request has multiple users (separated by a comma) then clicking on 'View Requests' from user details page shows requests belonging to other users with similar first names.

Admin :

  • SD-69452 : More variables are added for business description in business rule notifications.
  • SD-75293 : The loading icon shown while copying field and form rule in incident/service template is not getting disappeared after a successful rule copy.
  • SD-75300 : Templates marked for no further usage are also listed in the copy rules drop-down in field and form rule for incident and service templates.
  • SD- 75368, SD-75561 : The count of the Radio/Multi-select additional fields configured in Global Config can be exceeded while adding a new additional field.
  • SD- 75123 : Form Customiser : Service template's add page lists the service category field in the available field list.
  • SD- 73367 : Request Template's API lists the service templates for setups using a standard license.

Build Release

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