ManageEngine ServiceDesk Plus – Build 10002 Released

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Issues Fixed

Vulnerability

• SD-74037 : CSRF vulnerabilities in incident or service request.

Request

• SD-75279 : Post upgrade to 10, some users are unable to submit the Add New Request form if FAFR is enabled and description in the template is set as mandatory.
• SD-75292 : Request conversations are not sorted properly in descending order in MSSQL setups.
• SD-70982 : Cc users are also notified if the notification “Notify requester when a request is appended with technician’s reply by email” is enabled.
• SD-70756 : Duplicated resolved requests are not closed as per the request closing rules. The issue occurs if only automated close option is selected.
• SD-70582 : Import request through xls option is displayed for users who do not have SDAdmin role.
• SD-69797 : Priority of a request doesn’t get changed based on the priority matrix if urgency or impact is modified using the global edit. The issue occurs if “Allow requesters and technicians to override the Priority Matrix” is enabled.
• SD-70139 : Label name for ‘notifying a technician’ email template is not displayed.

Purchase Order

• SD-70441 : After exporting POs, the ‘Created Date’ column has values in a unreadable format.
• SD-72729 : Purchase orders get reopened after their closure if they are approved by one of the approvers after closing the PO.
• SD-73070 : Product type and product drop-downs in the PO creation form do not display more than 25 results.
• SD-73075 : Unable to receive items from POs if the name of those items contain more than 100 characters.
• SD-73198 : Able to send approval link even when the PO is in invoice Received status.

Assets

• SD-73575 : Unable to view the license list view page from software details page in ppm setups.

Admin

• SD-73851 : Scripts in Custom Triggers is getting trimmed after migrating to latest build. The issue occurs as the max. character in “Execute script” field is restricted to 200 characters.

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