The 2021 Gartner® Magic Quadrant™ for IT Service Management Tools is out, and ManageEngine has been included in this year’s report. This is the second year in a row that we have received the recognition.

The Gartner Magic Quadrant for IT Service Management Tools is an annual publication that profiles enterprise vendors in the ITSM tool market. It guides I&O organizations and IT practitioners in identifying the solution that best fits their IT maturity, while also outlining the emerging trends within the ITSM industry.

Read the 2021 Gartner Magic Quadrant to receive:

  • A comprehensive assessment of the 11 leading ITSM vendors.
  • A snapshot of the current ITSM landscape.
  • In-depth analysis of the ServiceDesk Plus ITSM platform.

Get a complimentary copy of the 2021 Gartner Magic Quadrant for ITSM Tools.

View the full report


Gartner, Magic Quadrant for IT Service Management Tools, 30 August 2021 , Rich Doheny, Keith Andes, Chris Matchett

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner,Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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