The 2021 Gartner® Magic Quadrant™ for IT Service Management Tools is out, and ManageEngine has been included in this year’s report. This is the second year in a row that we have received the recognition.

The Gartner Magic Quadrant for IT Service Management Tools is an annual publication that profiles enterprise vendors in the ITSM tool market. It guides I&O organizations and IT practitioners in identifying the solution that best fits their IT maturity, while also outlining the emerging trends within the ITSM industry.

Read the 2021 Gartner Magic Quadrant to receive:

  • A comprehensive assessment of the 11 leading ITSM vendors.
  • A snapshot of the current ITSM landscape.
  • In-depth analysis of the ServiceDesk Plus ITSM platform.

Get a complimentary copy of the 2021 Gartner Magic Quadrant for ITSM Tools.

View the full report


Gartner, Magic Quadrant for IT Service Management Tools, 30 August 2021 , Rich Doheny, Keith Andes, Chris Matchett

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner and Magic Quadrant are registered trademarks of Gartner,Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

You may be interested in these other recent articles

29 Jun

Gartner® Magic Quadrant™ Recognising ManageEngine for the 10th time!

29 June 2022 | Nazim Nadir


Gartner® Magic Quadrant™ is a great way to gain objective insights into application performance monitoring (APM) market and its vendors. ManageEngine Applications Manager and site24x7…

Read more
18 Feb

ManageEngine’s IAM and Cybersecurity On-Demand Events Hub

18 February 2022 | Joshua Ball


Watch webinars on demand and listen to podcasts at your convenience. ManageEngine has launched their IAM and Cybersecurity on-demand events hub, a one-stop shop for on-demand webinars and podcasts. At the on-demand events hub, you’ll find:   Carefully curated on-demand webinars from seven unique categories. Over 40 podcast episodes (and counting) on IAM and cybersecurity from three different podcast shows. ​ The webinars and podcasts are regularly updated, so watch this space to ensure you don’t miss out on the latest episodes!​​ Sign up today by clicking here. To find out more…

Read more
26 Jan

Cybersecurity Webinar Series – February 2021

26 January 2021 | Joshua Ball


IT Security Under Attack Join ManageEngine on a three day webinar series, where they will expose and explore the various tactics threat-actors use to intrude…

Read more