Highlights of Build 6631

New Features:

Zendesk integration: Help desk technicians can create users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite from the Zendesk console.

They can also perform the following user management actions from within the Zendesk console:

  • Reset passwords
  • Enable or disable user accounts
  • Unlock user accounts
  • Delete user accounts

Enhancements:

  • Active Directory management add-on license: ServiceDesk Plus customers can avail the AD management add-on license which allows help desk technicians to execute important AD user management actions from within the ServiceDesk Plus console.

Fixes:

The following issue has been fixed in this release:

  • While processing a single user creation request, the approver is unable to view the email address entered by the requester.

 

Build Release

You may be interested in these other recent articles

6 Dec

Last Week’s Best ManageEngine Updates – Part 30

6 December 2023 | Nazim Nadir


ManageEngine is named a strong performer for 2023 in last week updates. There are also new updates to their suite of applications and they have…

Read more
27 Nov

Last Week’s Best ManageEngine Updates – Part 29

27 November 2023 | Nazim Nadir


Exciting news of ManageEngine Linkedin Live webinar has been announced alongside some application updates and the release of a new E-Book. Whether you’re new to…

Read more
30 Oct

Last Week’s Best ManageEngine Updates – Part 28

30 October 2023 | Nazim Nadir


Updates on stability have been made by ManageEngine to enhance your end-user experience with their products. Continue reading to learn which ManageEngine applications gain the…

Read more