Highlights of Build 6631

New Features:

Zendesk integration: Help desk technicians can create users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite from the Zendesk console.

They can also perform the following user management actions from within the Zendesk console:

  • Reset passwords
  • Enable or disable user accounts
  • Unlock user accounts
  • Delete user accounts

Enhancements:

  • Active Directory management add-on license: ServiceDesk Plus customers can avail the AD management add-on license which allows help desk technicians to execute important AD user management actions from within the ServiceDesk Plus console.

Fixes:

The following issue has been fixed in this release:

  • While processing a single user creation request, the approver is unable to view the email address entered by the requester.

 

Build Release

You may be interested in these other recent articles

29 Jun

Gartner® Magic Quadrant™ Recognising ManageEngine for the 10th time!

29 June 2022 | Nazim Nadir


Gartner® Magic Quadrant™ is a great way to gain objective insights into application performance monitoring (APM) market and its vendors. ManageEngine Applications Manager and site24x7…

Read more
18 Feb

ManageEngine’s IAM and Cybersecurity On-Demand Events Hub

18 February 2022 | Joshua Ball


Watch webinars on demand and listen to podcasts at your convenience. ManageEngine has launched their IAM and Cybersecurity on-demand events hub, a one-stop shop for on-demand webinars and podcasts. At the on-demand events hub, you’ll find:   Carefully curated on-demand webinars from seven unique categories. Over 40 podcast episodes (and counting) on IAM and cybersecurity from three different podcast shows. ​ The webinars and podcasts are regularly updated, so watch this space to ensure you don’t miss out on the latest episodes!​​ Sign up today by clicking here. To find out more…

Read more
8 Sep

ManageEngine positioned in the Gartner® Magic Quadrant™ for ITSM Tools for the second consecutive year

8 September 2021 | Nigel Arnold


The 2021 Gartner® Magic Quadrant™ for IT Service Management Tools is out, and ManageEngine has been included in this year’s report. This is the second…

Read more