Highlights of Build 6631

New Features:

Zendesk integration: Help desk technicians can create users in Active Directory, Office 365, Exchange Server, Skype for Business, Lync, and G Suite from the Zendesk console.

They can also perform the following user management actions from within the Zendesk console:

  • Reset passwords
  • Enable or disable user accounts
  • Unlock user accounts
  • Delete user accounts


  • Active Directory management add-on license: ServiceDesk Plus customers can avail the AD management add-on license which allows help desk technicians to execute important AD user management actions from within the ServiceDesk Plus console.


The following issue has been fixed in this release:

  • While processing a single user creation request, the approver is unable to view the email address entered by the requester.


Build Release

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