Building and deploying the enterprise service desk for all your critical business services.
Live online May 27, 17:00 pm BST or after on demand
In this webinar, guest speaker Forrester Analyst Charles Betz will discuss:
- Evolving from IT service management (ITSM) to enterprise systems management (ESM)
- The importance of a universal enterprise service portal
- Why managing the “invisible work in process” of enterprise services is so important
- The platform power of modern ESM solutions
- Modern knowledge management for the learning organisation: automation, left-shifting, and AI