Service Desk

A list of all Set3 content categorised as Service Desk

ManageEngine ServiceDesk Plus Cloud Build Release Information

14 February 2024

Summary details of the current Build Release information for ManageEngine ServiceDesk Plus Cloud Edition. All upgrades are performed by the Zoho Cloud team. Should you…

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ManageEngine ServiceDesk Plus On-Premise Build Release Information

12 February 2024

Summary details of the current Build Release information for ManageEngine ServiceDesk Plus. To safely upgrade your current instance of ManageEngine ServiceDesk Plus please refer to…

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ServiceDesk Plus Workshop – London and Manchester, Oct 10 & Oct 12

30 August 2023

To those who sign up, ManageEngine is offering a special workshop that delves into the crucial information that will help you get the most from…

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How Deluge Can Help Automate Your ServiceDesk Plus Cloud

19 July 2023

Let’s say you wanted to set up a trigger in ServiceDesk Plus Cloud that could update a custom field in your asset module based on…

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Bring Your Azure AD Users To ServiceDesk Plus Cloud

23 June 2023

We often find that our customers frequently wish to combine their Azure AD with their helpdesk solution. In order to import and maintain synchronisation of…

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Rebrand Your Title And Logo In ServiceDesk Plus

31 October 2022

An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. A customer had used themes and custom logos to change the appearance of their…

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Security Advisory – Important Security Fix Released for ManageEngine ITSM Products

31 October 2022

Product Name Affected Version(s) Fixed Version(s) Fixed on ServiceDesk Plus 14000 series13000 series12000 series11300 series 14004130121200911315 27/10/2022 ServiceDesk Plus MSP 13000 series10600 series10500 series 130011061010538…

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Mail Fetching Down? Switch From Basic to Modern in ServiceDesk Plus Cloud

28 October 2022

As of October 2022, Microsoft has disabled Basic Authentication* on their applications and is now forcing users to use Modern Authentication. This sudden change may…

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Track That Asset With ServiceDesk Plus

28 October 2022

Asset lifecycle management seems to be cropping up recently. In ManageEngine ServiceDesk Plus, the Asset State field is used to manage this process.  First, when…

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