Analytics

A list of all Set3 content categorised as Analytics

Analytics Plus Build Releases – 2020

29 May 2020

This is a summary of the ManageEngine Analytics Plus build releases in 2020. We recommend users to move to the latest version, Analytics Plus build 4500.…

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Custom Reports for ServiceDesk Plus – Category, Sub-Category and Item

16 October 2014

This one keeps coming up so I thought it worth a quick post to record it for posterity! There is sometimes a need to export…

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Where Have Those Scheduled Reports Gone In ServiceDesk Plus?

5 September 2014

I trust everybody has enjoyed the summer :0)   This issue with scheduled reports came up with a client the other day so I thought…

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Custom Reports for ServiceDesk Plus – Assigned Verses Closing Technicians

9 May 2014

Sorry it’s been quiet on the Blog front but I’ve been extremely busy – that’s a good thing!   Thought this custom report might be…

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Custom Reports for ServiceDesk Plus – Incident Report By Template

11 December 2013

Came across another request for a custom report in ManageEngine ServiceDesk Plus the other day that Zoho support seemed to suggest wasn’t possible. I thought…

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Custom Reports for ServiceDesk Plus – Tracking Request Status

4 December 2013

I found a post on the forums the other day for someone looking for a report to track the time a request is in any…

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Custom Reports for ServiceDesk Plus – Tracking Request Approvals

3 December 2013

Had a client interested in tracking the Approvals Requests made from requests in ManageEngine ServiceDesk Plus the other day. They were interested in tracking the following information: When…

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