When purchasing a ManageEngine product it will either have been supplied on a subscription basis or it would have included an initial Annual Maintenance and Support (AMS) contract. Either option, while valid, entitles you to receive product support directly from the developer of the software, ManageEngine a division of Zoho Corp.
We generally recommend that customers initially log their support requests via the product component-specific support email aliases below:
Scroll on the above to see more contact email addresses.
All logged emails will receive a unique support reference number for tracking purposes. Once you have this Set3 Solutions can assist you in escalating a support inquiry with ManageEngine if necessary.
Further details about ManageEngine support, including country specific freephone contact numbers and support entitlement can be obtained here.
Should you have a general question about any of the ManageEngine products (pre or post-sales) or require additional professional services to assist you with your ManageEngine purchase or deployment we at Set3 Solutions as UK ManageEngine Technology Partners are happy to help. Simply reach out to us on any of our available contact details.