As part of the asset management lifecycle, you would change the Asset State in ManageEngine ServiceDesk Plus or AssetExplorer to reflect if an asset has been ‘Disposed’ of or has ‘Expired’:

This has the advantage of releasing an asset node license for commissioning against a new resource in the asset register, keeping your ManageEngine license costs down.

However, what if that asset was to somehow reappear in the environment? A helpful technician who managed to resurrect a device perhaps? The reappearance of a believed to be lost asset?

Whilst the scheduled scans would detect the device again the asset tag will match against an asset in the already ‘Dispose’ or ‘Expired’ asset state. So, by design, that asset data is dropped.

But what if you needed to know this had happened?

There is no direct indication against the asset but, if you navigate to the Community Tab > System Log Viewer, you’ll see a helpful message to indicate that the asset being discovered is in a disabled asset state:

That’s ok but you need to go manually looking for this system log message to check if an expired asset has reappeared on the network.

There are some simple solutions to this. For example, you could use the following SQL query to run a report against the internal system log from the Reports Module > Query Editor:

SELECT LONGTODATE(err.occurredtime) "Date", err.message "Message" from errorlog err WHERE err.message LIKE '%scan is disabled%' AND err.occurredtime >= <from_thisweek> AND err.occurredtime <= <to_thisweek>

If you add some date qualifiers, as shown above, you can set this up as a weekly or monthly scheduled report.

In the next blog post, I’ll discuss how to monitor for this condition in real-time and even potentially raise a ticket directly in ManageEngine ServiceDesk Plus as a result.

Enjoy!

Try out ServiceDesk Plus today and see how it can improve your help desk.

Contact us now for more information, or schedule a personalised demonstration of ServiceDesk Plus.

This article is relevant to:
Service Desk

You may be interested in these other recent articles

Get to building your business apps with the new AppCreator

9 June 2022

ManageEngine’s new low-code application development tool Creating an application, building one and deploying it can be expensive and time consuming as you have to make…

Read more

Endpoint Central’s Endpoint Security

31 May 2022

Endpoint Central (formerly Desktop Central) not only got a name change but has also introduced Endpoint Security to help organisations keep their endpoints secured. According…

Read more

Automation in ManageEngine ServiceDesk Plus

20 December 2021

Increasingly customers are looking to automate repetitive and mundane tasks in ServiceDesk Plus. Since the introduction of Deluge, Zoho’s online scripting language, as part of…

Read more

Update on the recent Apache Log4j2 vulnerability – Impact on ManageEngine on-premise and Zoho cloud products

14 December 2021

A high severity vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j2 utility was disclosed publicly on December 9, 2021. The vulnerability impacts Apache Log4j2…

Read more

Who do I contact for technical support for my ManageEngine product?

10 September 2021

When purchasing a ManageEngine product it will either have been supplied on a subscription basis or it would have included an initial Annual Maintenance and…

Read more