New Features and Enhancements in ServiceDesk Plus 11.110

ServiceDesk Plus Version 11110
Released on 3 April, 2020

ServiceDesk Plus Version 11.110 (11110) has introduced some helpful new features and enhancements. Read on to find out what they are and how they can help.

Combined Request View

Technicians can now view requests and tasks together in the ‘Combined View’, therefore making it much easier to see outstanding work.

Click here to learn more about the combined view.

Move Requests Across Instances

ServiceDesk Plus version 11.110 has made it possible to move requests across ESM instances, meaning that requests created in the wrong instance can easily be transferred at the click of a button.

Move Request

Click here to learn more.

Template Font Customisation

More customisation options have been added when creating service and incident templates. This allows you to further change the template to your liking; font size and colour, background colour, field orientation, and more, potentially making your templates easier to view.

Click here to learn more.

Other New Features/Enhancements

  • Reply templates have been enhanced; you can now show inactive templates in the list view, and edit replies using an HTML editor.
  • A new option to restrict technicians from creating their own reply templates, giving managers greater control.
  • Support for attachment preview in Live Chat.

Ready to update? Download the update file for ServiceDesk plus 11.110 here. Please note that this patch is only applicable for ServiceDesk Plus versions 11100 and above, so if you are on an older version you will need to follow the upgrade path.

Before you update, it is highly recommended that proper measures are taken to avoid any loss of data. See our post here for more information.

Lastly, you can view the full release notes here.

If you need more information on the new features, any help with updating your application, or have any questions please contact us here.

This article is relevant to:
Build ReleaseService Desk

You may be interested in these other recent articles

Advanced Analytics for ServiceNow

4 August 2020

ManageEngine have released an official app in the ServiceNow marketplace. ServiceNow users can benefit from ManageEngine’s lightweight, plug-and-play analytics solution Analytics Plus, all directly from…

Read more

Free ManageEngine Consultation – Book An Appointment

8 July 2020

The ManageEngine suite of applications comprises over 40 tools not to mention the free tools. Understanding the complexities can be a challenge and the range…

Read more

Benefit From an OpManager/ServiceDesk Plus Integration

2 June 2020

OpManager can easily be integrated with ServiceDesk Plus to create an efficient network fault management system. Read on to discover some of the benefits of…

Read more

Set3 Solutions and ManageEngine

12 May 2020

Set3 Solutions, a ManageEngine Technology Partner of Zoho Corporation ManageEngine is a division of Zoho Corporation. Set3 Solutions Ltd. are not just a reseller but…

Read more

What Is the Best Way to Update ServiceDesk Plus?

6 May 2020

How to Safely Update ServiceDesk Plus With Service Packs The ServiceDesk Plus team at ManageEngine frequently release new features and fixes, which we post on…

Read more