New Features and Enhancements in ServiceDesk Plus 11.110

ServiceDesk Plus Version 11110
Released on 3 April, 2020

ServiceDesk Plus Version 11.110 (11110) has introduced some helpful new features and enhancements. Read on to find out what they are and how they can help.


Combined Request View

Technicians can now view requests and tasks together in the ‘Combined View’, therefore making it much easier to see outstanding work.

Click here to learn more about the combined view.

Move Requests Across Instances

ServiceDesk Plus version 11.110 has made it possible to move requests across ESM instances, meaning that requests created in the wrong instance can easily be transferred at the click of a button.

Move Request

Click here to learn more.

Template Font Customisation

More customisation options have been added when creating service and incident templates. This allows you to further change the template to your liking; font size and colour, background colour, field orientation, and more, potentially making your templates easier to view.

Click here to learn more.

Other New Features/Enhancements

  • Reply templates have been enhanced; you can now show inactive templates in the list view, and edit replies using an HTML editor.
  • A new option to restrict technicians from creating their own reply templates, giving managers greater control.
  • Support for attachment preview in Live Chat.

Ready to update? Download the update file for ServiceDesk plus 11.110 here. Please note that this patch is only applicable for ServiceDesk Plus versions 11100 and above, so if you are on an older version you will need to follow the upgrade path.

Before you update, it is highly recommended that proper measures are taken to avoid any loss of data. See our post here for more information.

Lastly, you can view the full release notes here.

If you need more information on the new features, any help with updating your application, or have any questions please contact us here.

This article is relevant to:
Build ReleaseService Desk

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