As you may be aware the recent ServiceDesk Plus version 9418 update brought various changes, most notably revamped UI and new self-service portal customisation options.

Users are now given a new widget to easily create issues, request services, view solutions, and search templates.

However, being used to the old style buttons, this change has caused confusion for some our clients and their end users.

Luckily, an easy fix is available.

On the ‘Self Service Portal Customization’ page  (Admin>General Settings>Self-Service Portal Settings>Customize Self-Service Portal) you will notice that you have two options on the new widget – ‘Edit’ and ‘Remove’. By clicking on ‘Edit’ you are able to edit the html of the widget, and by using the html from the older versions you can revert back to that style, including the old icons.

Simply overwrite the new html with the old (at the bottom of this post), and you should see the change. Click ‘Save’ to update. If you want to go back to the new style, click ‘Restore Default’.

It’s as easy as that. Hopefully this helps the end users that are confused by the new icons.

Contact us today for help with your ManageEngine Products


This article is relevant to:
Service Desk

You may be interested in these other recent articles

ManageEngine UserConf – 2020 Postponed

25 February 2020

Due to ongoing concerns about the current outbreak of Coronavirus, ManageEngine has made the difficult decision to postpone the ManageEngine London User Conference scheduled for March 2-3,…

Read more

ServiceDesk Plus 11 New Features & Enhancements

30 September 2019

New Features and Enhancements in ServiceDesk Plus 11 ServiceDesk Plus Version 11000 Released on 30 September, 2019 ServiceDesk Plus Version 11 (11000) has introduced some…

Read more

Increase your Office 365 Security Score

1 February 2019

As you may know, the Office 365 Secure Score is an indication of how secure your current Office 365 environment is compared to the possible…

Read more

Sending An Email Notification For A Specific Template In ServiceDesk Plus

16 October 2018

Sometimes it’s handy to know when users might have raised a request using a specific template from the self-service portal. You might even need this…

Read more

Find Out If An Expired Asset Reappears with ServiceDesk Plus and AssetExplorer – Part 1

4 October 2018

As part of the asset management lifecycle, you would change the Asset State in ManageEngine ServiceDesk Plus or AssetExplorer to reflect if an asset has…

Read more