As you may be aware the recent ServiceDesk Plus version 9418 update brought various changes, most notably revamped UI and new self-service portal customisation options.

Users are now given a new widget to easily create issues, request services, view solutions, and search templates.

However, being used to the old style buttons, this change has caused confusion for some our clients and their end users.

Luckily, an easy fix is available.

On the ‘Self Service Portal Customization’ page  (Admin>General Settings>Self-Service Portal Settings>Customize Self-Service Portal) you will notice that you have two options on the new widget – ‘Edit’ and ‘Remove’. By clicking on ‘Edit’ you are able to edit the html of the widget, and by using the html from the older versions you can revert back to that style, including the old icons.

Simply overwrite the new html with the old (at the bottom of this post), and you should see the change. Click ‘Save’ to update. If you want to go back to the new style, click ‘Restore Default’.

It’s as easy as that. Hopefully this helps the end users that are confused by the new icons.

Contact us today for help with your ManageEngine Products


This article is relevant to:
Service Desk

You may be interested in these other recent articles

Get to building your business apps with the new AppCreator

9 June 2022

ManageEngine’s new low-code application development tool Creating an application, building one and deploying it can be expensive and time consuming as you have to make…

Read more

Endpoint Central’s Endpoint Security

31 May 2022

Endpoint Central (formerly Desktop Central) not only got a name change but has also introduced Endpoint Security to help organisations keep their endpoints secured. According…

Read more

Automation in ManageEngine ServiceDesk Plus

20 December 2021

Increasingly customers are looking to automate repetitive and mundane tasks in ServiceDesk Plus. Since the introduction of Deluge, Zoho’s online scripting language, as part of…

Read more

Update on the recent Apache Log4j2 vulnerability – Impact on ManageEngine on-premise and Zoho cloud products

14 December 2021

A high severity vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j2 utility was disclosed publicly on December 9, 2021. The vulnerability impacts Apache Log4j2…

Read more

Who do I contact for technical support for my ManageEngine product?

10 September 2021

When purchasing a ManageEngine product it will either have been supplied on a subscription basis or it would have included an initial Annual Maintenance and…

Read more