The Set3 Solutions Blog

Find the answers you need, with the latest product insights from the experts in ManageEngine

How Deluge Can Help Automate Your ServiceDesk Plus Cloud

19 July 2023

Let’s say you wanted to set up a trigger in ServiceDesk Plus Cloud that could update a custom field in your asset module based on…

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Security Advisory – Important Security Fix Released For ManageEngine Solutions

28 June 2023

Product Name Affected Version(s) Fixed Version Fixed on AD360 4315 and below 4316 20/06/2023 SupportCenter Plus 14300 and below 14301 19/06/2023 M365 Manager Plus 4530…

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Bring Your Azure AD Users To ServiceDesk Plus Cloud

23 June 2023

We often find that our customers frequently wish to combine their Azure AD with their helpdesk solution. In order to import and maintain synchronisation of…

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Stop Being Locked Out Of ServiceDesk Plus Cloud

27 January 2023

When you create your Zoho account for your ServiceDesk Plus Cloud instance, you probably want to keep that account secure. MFA (Multi-Factor Authentication) is another…

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Desktop Central Is Now Endpoint Central!

23 December 2022

As of May 2022, ManageEngine has rebranded Desktop Central to a name that is synonymous with the length and breadth of what they’re offering. The…

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Rebrand Your Title And Logo In ServiceDesk Plus

31 October 2022

An interesting conversation regarding rebranding ServiceDesk Plus has come up recently. A customer had used themes and custom logos to change the appearance of their…

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Security Advisory – Important Security Fix Released for ManageEngine ITSM Products

31 October 2022

Product Name Affected Version(s) Fixed Version(s) Fixed on ServiceDesk Plus 14000 series13000 series12000 series11300 series 14004130121200911315 27/10/2022 ServiceDesk Plus MSP 13000 series10600 series10500 series 130011061010538…

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Mail Fetching Down? Switch From Basic to Modern in ServiceDesk Plus Cloud

28 October 2022

As of October 2022, Microsoft has disabled Basic Authentication* on their applications and is now forcing users to use Modern Authentication. This sudden change may…

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Track That Asset With ServiceDesk Plus

28 October 2022

Asset lifecycle management seems to be cropping up recently. In ManageEngine ServiceDesk Plus, the Asset State field is used to manage this process.  First, when…

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