If you’re not happy with the basic OpManager custom icons, and lets face they are rather limited, you can upload your own or, as I did, grab the ServiceDesk Plus Service Category icons:
You’ll find these on the server where ManageEngine ServiceDesk Plus is installed in the folder ‘customserviceicons’.
Next create a single column Dashboard layout in OpManager with the widget ‘General > Business View’. Once the widget is added you’ll need to set the widget to pick up your live status Business View you’ve just created:
All good so far? Next up you’ll need to grab the HTML to embed the widget in an HTML page. You can grab this from the Embed menu option off the Business View widget and copy the code snippet:
Almost there ….
Now take your code snippet and place it in the ‘SelfServiceHelp.html’ file, located in the folder ‘custom’, as appropriate. Now when you login into ServiceDesk Plus as a user you should be presented with live system status monitoring in the right -hand pane of the Home tab of the user portal:
Cool huh? What I also found useful was to create a key to explain the various monitoring states of OpManager to the users as a small graphics file:
This article is relevant to:Network ServerService Desk
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