I came across an issue today when performing an upgrade of ManageEngine ServiceDesk Plus.

Basically after applying an upgrade patch to ManageEngine ServiceDesk Plus the product fails to start. If you start the ‘run.bat’ option from <SeriveDesk Plus Home Folder>bin in an Administrative command shell you see that the AdventNetServiceDesk element fails to start (other elements may also fail):














If you’ve tested the database connectivity with the ‘ChangeDBServer.bat’ utility successfully this little trick might get you out of jail.

Go to the Applications directory and delete the ‘extracted’ folder. Then start ManageEngine ServiceDesk Plus again with the ‘run.bat’ utility. If you’re fortunate the boot sequence should indicate ‘Unclean shutdown of previous run’ and then boot successfully.

Previously I’ve been uninstalling and reinstalling ManageEngine ServiceDesk Plus using a known good backup to recover the system. You never know, this might just assist you too.

There are more good trouble-shooting tips on Zoho’s main site at:

http://www.manageengine.com/products/service-desk/troubleshooting.html

Enjoy!

This article is relevant to:
Service Desk

You may be interested in these other recent articles

Get to building your business apps with the new AppCreator

9 June 2022

ManageEngine’s new low-code application development tool Creating an application, building one and deploying it can be expensive and time consuming as you have to make…

Read more

Endpoint Central’s Endpoint Security

31 May 2022

Endpoint Central (formerly Desktop Central) not only got a name change but has also introduced Endpoint Security to help organisations keep their endpoints secured. According…

Read more

Automation in ManageEngine ServiceDesk Plus

20 December 2021

Increasingly customers are looking to automate repetitive and mundane tasks in ServiceDesk Plus. Since the introduction of Deluge, Zoho’s online scripting language, as part of…

Read more

Update on the recent Apache Log4j2 vulnerability – Impact on ManageEngine on-premise and Zoho cloud products

14 December 2021

A high severity vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j2 utility was disclosed publicly on December 9, 2021. The vulnerability impacts Apache Log4j2…

Read more

Who do I contact for technical support for my ManageEngine product?

10 September 2021

When purchasing a ManageEngine product it will either have been supplied on a subscription basis or it would have included an initial Annual Maintenance and…

Read more