ServiceDesk Plus now offers a new means of extending application capabilities with Deluge, the easy to learn on-line scripting language.

The ability to add additional application logic has been available in ServiceDesk Plus on-premise for some time. A potential drawback for some is that extending the capabilities of ServiceDesk Plus requires the use of an external scripting application, such as Python or Microsoft PowerShell. Such scripting applications need to be enabled on the ServiceDesk Plus application server where scripts are stored and run. Not only does this present potential security issues, but not everybody is conversant or comfortable with writing and maintaining external scripts. As for ServiceDesk Plus On-Demand (Cloud) the option for integrating external Python or PowerShell scripts is not supported.

Now both variants of ServiceDesk Plus provides an in-built scripting capability in the shape of Deluge, an easy to learn scripting language. Deluge can be found in various ManageEngine and Zoho applications and services. Custom Functions can easily be created using Deluge, saved via the ServiceDesk Plus GUI, and then triggered via standard operational features such as Business Rules or Custom Triggers. As there’s no external script to worry about, managing and maintaining such application customisations becomes a far simpler proposition.

Set3 Solutions have been assisting customers with customisations of ServiceDesk Plus for many years. The adoption of Deluge further simplifies this process and makes application customisation a much more realistic choice for many more clients. So if you ever found yourself asking ‘I wonder if ServiceDesk Plus could just do this ….’ why not get in touch and see what the ‘art of the possible’ might be.


Contact us here for any help, or if you’d like to engage with our professional services related to ServiceDesk Plus.


This article is relevant to:
ConsultancyService Desk

You may be interested in these other recent articles

ManageEngine Analytics Plus Build Release Information

22 February 2024

Summary details of the current build release information for ManageEngine Analytics Plus. Scroll the above to view more release details. Download the latest service packs…

Read more

ManageEngine Endpoint Central (formerly Desktop Central) On-Premise Build Release Information

Summary details of the current Build Release information for ManageEngine Endpoint Central. Note: Desktop Central changing its name to Endpoint Central will not affect the…

Read more

ManageEngine ADSelfService Plus Build Release Information

19 February 2024

The current build release information for ManageEngine ADSelfService Plus is summarised below. Scroll down for more information. You can download the latest service packs here.…

Read more

ManageEngine ADManager Plus Build Release Information

Summary details of the current build release information for ManageEngine ADManager Plus. Scroll the above to view more release details. Download the latest service packs…

Read more

ManageEngine ServiceDesk Plus Cloud Build Release Information

14 February 2024

Summary details of the current Build Release information for ManageEngine ServiceDesk Plus Cloud Edition. All upgrades are performed by the Zoho Cloud team. Should you…

Read more

Download the ManageEngine Solutions Guide

Download the comprehensive guide to the ManageEngine production solutions.

Download