OpManager can easily be integrated with ServiceDesk Plus to create an efficient network fault management system. Read on to discover some of the benefits of this integration.

Automatic Alarm to Ticket Creation

Ensure that all network issues are quickly investigated and efficiently resolved.

When OpManager finds a performance issue it creates an alarm, this can then automatically create a ticket in ServiceDesk Plus. Subsequently, once the issue is resolved in OpManager, the corresponding ticket in ServiceDesk Plus gets automatically closed.

Asset Synchronisation

Save your time, get a clear map of your devices.

If OpManager discovers a device in your network, they can get added as assets in ServiceDesk Plus. Therefore enabling you to better manage IT infrastructure changes, by building a logical model of your IT infrastructure in the Change Management Database (CMDB). 

Maintenance Scheduling

Streamline maintenance schedules and repairs, improve monitoring accuracy.

If you disable monitoring for a particular asset during maintenance or repair time in ServiceDesk Plus, OpManager stops monitoring the device. Once the maintenance schedule is over, OpManager resumes monitoring the asset.

These are just some of the benefits gained when integrating OpManager with ServiceDesk Plus.

ServiceDesk Plus also integrates with:

OpManager also integrates with:

For more information about integrations please contact us here.

This article is relevant to:
Network ServerService Desk

You may be interested in these other recent articles

ManageEngine ServiceDesk Plus On-Premise Build Release Information

28 June 2022

Summary details of the current Build Release information for ManageEngine ServiceDesk Plus. To safely upgrade your current instance of ManageEngine ServiceDesk Plus please refer to…

Read more

ManageEngine Endpoint Central (formerly Desktop Central) On-Premise Build Release Information

27 June 2022

Summary details of the current Build Release information for ManageEngine Endpoint Central. Note: Desktop Central changing its name to Endpoint Central will not affect the…

Read more

ManageEngine ServiceDesk Plus Cloud Build Release Information

Summary details of the current Build Release information for ManageEngine ServiceDesk Plus Cloud Edition. All upgrades are performed by the Zoho Cloud team. Should you…

Read more

Get to building your business apps with the new AppCreator

9 June 2022

ManageEngine’s new low-code application development tool Creating an application, building one and deploying it can be expensive and time consuming as you have to make…

Read more

Endpoint Central’s Endpoint Security

31 May 2022

Endpoint Central (formerly Desktop Central) not only got a name change but has also introduced Endpoint Security to help organisations keep their endpoints secured. According…

Read more