OpManager can easily be integrated with ServiceDesk Plus to create an efficient network fault management system. Read on to discover some of the benefits of this integration.

Automatic Alarm to Ticket Creation

Ensure that all network issues are quickly investigated and efficiently resolved.

When OpManager finds a performance issue it creates an alarm, this can then automatically create a ticket in ServiceDesk Plus. Subsequently, once the issue is resolved in OpManager, the corresponding ticket in ServiceDesk Plus gets automatically closed.

Asset Synchronisation

Save your time, get a clear map of your devices.

If OpManager discovers a device in your network, they can get added as assets in ServiceDesk Plus. Therefore enabling you to better manage IT infrastructure changes, by building a logical model of your IT infrastructure in the Change Management Database (CMDB). 

Maintenance Scheduling

Streamline maintenance schedules and repairs, improve monitoring accuracy.

If you disable monitoring for a particular asset during maintenance or repair time in ServiceDesk Plus, OpManager stops monitoring the device. Once the maintenance schedule is over, OpManager resumes monitoring the asset.

These are just some of the benefits gained when integrating OpManager with ServiceDesk Plus.

ServiceDesk Plus also integrates with:

OpManager also integrates with:

For more information about integrations please contact us here.

This article is relevant to:
Network ServerService Desk

You may be interested in these other recent articles

ManageEngine Consultancy, ‘ManageEngine Made Better’

9 November 2020

There’s no doubting the capabilities of the ManageEngine suite of applications. Offering a host of solutions to meet a varied range of IT management, monitoring…

Read more

Cybersecurity? Just what is your weakest link?

4 November 2020

Information Technology is no longer the black art it once was. More and more individuals are able to access and utilise computer technology to improve…

Read more

Do ManageEngine applications work as cloud services?

There are many ways to deploy cloud services to meet your business challenges. ManageEngine has a variety of platforms and solutions to meet those requirements.…

Read more

Extend the Capabilities of ServiceDesk Plus With Deluge Scripting

17 September 2020

ServiceDesk Plus now offers a new means of extending application capabilities with Deluge, the easy to learn on-line scripting language. The ability to add additional…

Read more

Advanced Analytics for ServiceNow

4 August 2020

ManageEngine have released an official app in the ServiceNow marketplace. ServiceNow users can benefit from ManageEngine’s lightweight, plug-and-play analytics solution Analytics Plus, all directly from…

Read more