For those who aren’t clear exactly how the barcode scanning function works in ManageEngine ServiceDesk Plus, here is a brief overview.

Firstly, you need a USB barcode scanner. I have tested this using a simple, inexpensive plug-and-play USB barcode scanner by NETUM (picture above) and it worked perfectly.


In order to use the Barcode features in ManageEngine ServiceDesk Plus navigate to the main ‘Assets’ module from the top-level tabs, select ‘Barcode’ from the left-hand ‘Assets’ panel, and then choose the menu option ‘Barcode Generation’.


Here you are presented with three different options, along with their relevant workflows:

Add new assets using vendor’s barcode

* Procured new assets

  1. Scan vendor assigned barcode(s) to assets
  2. Add assets with scanned barcode(s)

Add new assets by generating your own barcode(s)

* Procured new assets

  1. Generate barcode(s)
  2. Add new assets
  3. Print barcode(s) and paste them on the new assets

Barcode generation for existing assets

* Existing assets

  1. Generate barcode(s)
  2. Update assets with barcode information
  3. Print barcode(s)
  4. Download the document containing mapping between asset and barcode(s)
  5. Paste barcode(s) generated by the corresponding assets as per the document

The workflows are quite self-explanatory, but what is not immediately obvious is how to actually scan the barcodes into the system.

Click on the first option – ‘Add new assets using vendor’s barcode’ which will take you to the screen below:

Ensure you have your barcode scanner plugged in and working, click in this box, and simply scan your barcode…

A new ‘Scanned Barcode(s)’ box will appear, with the newly scanned barcode automatically inserted. Complete the rest of the fields where necessary and your barcode will be added.

Although not immediately obvious, scanning barcodes into ServiceDesk Plus is as easy as that!

This article is relevant to:
Service Desk

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