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Sending An Email Notification For A Specific Template In ServiceDesk Plus
Sometimes it's handy to know when users might have raised a request using a specific template from the self-service portal. You might even need this notification to go to a distribution list of recipients. This post discusses a couple of easy techniques to achieve...
read moreRestoring the Old Self-Service Icons in the New ServiceDesk Plus
As you may be aware the recent ServiceDesk Plus version 9418 update brought various changes, most notably revamped UI and new self-service portal customisation options. Users are now given a new widget to easily create issues, request services, view solutions, and...
read moreFind Out If An Expired Asset Reappears with ServiceDesk Plus and AssetExplorer – Part 1
As part of the asset management lifecycle, you would change the Asset State in ManageEngine ServiceDesk Plus or AssetExplorer to reflect if an asset has been 'Disposed' of or has 'Expired': This has the advantage of releasing an asset node license for commissioning...
read moreManageEngine UK Technology Partner of the Year 2017-18
“For exemplary results and outstanding performance.” ManageEngine’s coveted UK Technology Partner of the Year Award 2017-2018 has been presented to set3 Solutions, during the annual User Conference, in September. It is the first time that a UK company has received the...
read moreWhen you really need a useful description in ServiceDesk Plus
Do you often struggle to get your service team to enter meaningful information into a request description other than 'Done' or a copy and paste of the request subject? Here's a little trick we employed with one particular client to get the team into the habit of...
read moreAuto Draft
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read moreOpManager Webinar Series – May 2nd to 30th 2018
PART I: Device discovery & classification Date: May 2nd, 2018 @ 11:30 AM EDT | 06:30 AM GMT Agenda: Adding devices into OpManager Discovery Filters Automating configurations via Rule Engine Discovery Schedule & Discovery Reports Fixing Unknown Devices. Register Now...
read moreAsset Auditing With Mobile Barcode Scanner using ServiceDesk Plus
A number of clients have been requesting the capability to perform a simple audit of in-situ assets using a simple mobile barcode scanner to record the date and time the asset was last seen. With the enhanced capabilities of the ServiceDesk Plus mobile app in...
read moreScanning With an Agent in ServiceDesk Plus
With the new announcement that ServiceDesk Plus will be moving away from agent-less scanning, this is a good time to showcase the benefits of scanning with an agent. Firstly, configuring the agent is very simple. Navigate to Admin > Discovery > Windows Agent...
read moreServiceDesk Plus Dashboard Capabilities
At first glance the dashboard in ServiceDesk Plus appears to be simple, but dig a little deeper and you’ll uncover a very useful feature that will take your reporting to the next level. As you may already know, ServiceDesk Plus enables you to add reports as widgets to...
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