The Set3 Solutions Blog

Find the answers you need, with the latest product insights from the experts in ManageEngine

ManageEngine UserConf – 2020 Postponed

25 February 2020

Due to ongoing concerns about the current outbreak of Coronavirus, ManageEngine has made the difficult decision to postpone the ManageEngine London User Conference scheduled for March 2-3,…

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Enterprise Service Management

1 October 2019

Detailing ServiceDesk Plus’ New Enterprise Service Management Feature As of ServiceDesk Plus version 11, ManageEngine have introduced a new feature named ‘Enterprise Service Management’, or…

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ServiceDesk Plus 11 New Features & Enhancements

30 September 2019

New Features and Enhancements in ServiceDesk Plus 11 ServiceDesk Plus Version 11000 Released on 30 September, 2019 ServiceDesk Plus Version 11 (11000) has introduced some…

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Increase your Office 365 Security Score

1 February 2019

As you may know, the Office 365 Secure Score is an indication of how secure your current Office 365 environment is compared to the possible…

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Sending An Email Notification For A Specific Template In ServiceDesk Plus

16 October 2018

Sometimes it’s handy to know when users might have raised a request using a specific template from the self-service portal. You might even need this…

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Restoring the Old Self-Service Icons in the New ServiceDesk Plus

5 October 2018

As you may be aware the recent ServiceDesk Plus version 9418 update brought various changes, most notably revamped UI and new self-service portal customisation options.…

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Find Out If An Expired Asset Reappears with ServiceDesk Plus and AssetExplorer – Part 1

4 October 2018

As part of the asset management lifecycle, you would change the Asset State in ManageEngine ServiceDesk Plus or AssetExplorer to reflect if an asset has…

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When you really need a useful description in ServiceDesk Plus

27 September 2018

Do you often struggle to get your service team to enter meaningful information into a request description other than ‘Done’ or a copy and paste of…

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Asset Auditing With Mobile Barcode Scanner using ServiceDesk Plus

1 March 2018

A number of clients have been requesting the capability to perform a simple audit of in-situ assets using a simple mobile barcode scanner to record…

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