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Asset Auditing With Mobile Barcode Scanner using ServiceDesk Plus
A number of clients have been requesting the capability to perform a simple audit of in-situ assets using a simple mobile barcode scanner to record the date and time the asset was last seen. With the enhanced capabilities of the ServiceDesk Plus mobile app in...
read moreScanning With an Agent in ServiceDesk Plus
With the new announcement that ServiceDesk Plus will be moving away from agent-less scanning, this is a good time to showcase the benefits of scanning with an agent. Firstly, configuring the agent is very simple. Navigate to Admin > Discovery > Windows Agent...
read moreServiceDesk Plus Dashboard Capabilities
At first glance the dashboard in ServiceDesk Plus appears to be simple, but dig a little deeper and you’ll uncover a very useful feature that will take your reporting to the next level. As you may already know, ServiceDesk Plus enables you to add reports as widgets to...
read moreGDPR Compliance Made Easy With ManageEngine
Set to become effective on May 25, 2018, the General Data Protection Regulation (GDPR) is a European Union (EU) regulation that will strictly govern the ways in which organisations collect, manage, and store personal data. According to the GDPR, personal data is any...
read moreManaging A Change Freeze Window In ServiceDesk Plus Enterprise
Had this requirement the other day regarding Change Freeze dates. The customer wanted to warn technicians raising changes that their scheduled change dates fell into their upcoming annual change freeze window. As a quick fix, we added the following script to their...
read moreBarcode Asset Scanning in ServiceDesk Plus
For those who aren’t clear exactly how the barcode scanning function works in ManageEngine ServiceDesk Plus, here is a brief overview. Firstly, you need a USB barcode scanner. I have tested this using a simple, inexpensive plug-and-play USB barcode scanner by...
read moreForm Checks and Balances With ServiceDesk Plus – Part 2
Hi Last time out we were adding some data verification checks to a template form in ManageEngine ServiceDesk Plus to check on the length, and hence value, of a numerical data input field for employee ID numbers. As mentioned this client also had a requirement to...
read moreForm Checks and Balances With ServiceDesk Plus – Part 1
Hi I've been working with a few clients recently extending the capabilities of their ServiceDesk Plus Service Catalogue templates. On a number of occasions the issue of time wasted owing to incorrect data being logged has arisen. A couple of these issues related to...
read moreServiceDesk Plus – A Picture Is Worth A Thousand Words
One of our clients was struggling with a range of user requests because they didn't have a screenshot of the issue. The main hurdle was largely that the users didn't realise that they could easily send a screenshot directly as part of the support request they were...
read moreField & Form Rules in ManageEngine ServiceDesk Plus
In June 2015 ManageEngine introduced Field & Form Rules to ServiceDesk Plus (Build 9100). Almost two years later we are still encountering customers who are not aware of the additional functionality that this offers. Field and Form rules enable users to manipulate...
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