3 of every 5 Fortune 500 companies trust ManageEngine to manage their IT.
This organisation wanted to improve their IT support response for end users. The current method of a default email queue provided no tracking capabilities and user requests were often missed or overlooked as a result. The implementation of ManageEngine ServiceDesk Plus provided instant advantages in the logging and tracking of users requests with no request going missing or unanswered. As the teams familiarity and confidence in ServiceDesk Plus grew they were able to implement the self-service user portal to further develop the capabilities of their service desk provision.
With limited funds and resources this commercial arm of a member organisation were constantly in a ‘firefighting’ mode. The availability of a free help desk solution from ManageEngine provided instant benefit to an overworked team. With no initial capital outlay the team were able to start to triage and manage the flow of user IT requests and demonstrate an instant benefit to the organisation. Two years and some professional services later the organisation has made it’s first investment in a full license to expand on the capabilities of the help desk, such as full asset management.
Keeping track of passwords is never an easy prospect and this organisation was no different to most. With the adoption of ManageEngine Password Manager Pro this organisation was able to fully track and audit network access to critical resources in the network environment and move away from the protected spreadsheet and ‘Post-It Note’ culture of the past.