Behaviour Change: The global admin can delete the custom reports created by other support reps.
Icon overlapping issue in the list view of custom filters across the product.
In a service level agreement, criteria get mixed up if you add more than four.
FRENCH: Following UI text are incorrectly translated in French:
Contract Info in the new request form or the details page
Disable/Enable Escalation in the service level agreement list view
Hours and Minutes in the Time Spent Report of the request details page
The suggest solutions for Contacts option under Admin >> Global Settings >> Settings >> Request Settings
DUTCH: Following UI text are incorrectly translated in Dutch
In business rules, one of the options of the Execute the rule field is incorrectly translated in Dutch.
PORTUGUESE: Following UI text are incorrectly translated in Dutch
New Request under Quick Actions is incorrectly translated in Portuguese. The same issue occurs with the name of the field Item in the new request form and the details page.
Options for Group are not displayed to the user based on the field and form rule applied to the request.
Error occurs during backup if attachments are configured to be stored in the network.
In timesheet exports, Time Spent contains an inaccurate value. The issue occurs only when the actual value of Time Spent is greater than or equal to 24 hours.
Performance is affected by the calculation of Time Spent Report (or Assessment) of requests .
When Office 365 is configured as the mail client, sender email addresses are not recognised, and all incoming emails are received in the Spam folder.